When you use the TaskTap customer app, we may collect personal details such as name, mobile number, email address, address, and location to enable task posting and service delivery. We also collect task-related information including task descriptions, service preferences, order history, and communications required to complete tasks. Payment-related data such as transaction IDs, payment status, and refund details may be collected, while sensitive banking or card information is securely processed by third-party payment gateways. Additionally, device and technical data such as device type, IP address, and app usage logs may be collected for security, analytics, and performance improvement.

Customer information is used to allow task posting, connect customers with suitable service providers, enable communication, process payments and refunds, provide customer support, resolve disputes, improve platform functionality, send service-related notifications, prevent fraud or misuse, and comply with applicable legal and regulatory requirements.

TaskTap may use customer location data to recommend nearby service providers and ensure timely task fulfillment. Location access can be controlled through device settings; however, disabling it may affect certain features or service accuracy.

TaskTap does not sell or commercially misuse customer personal data. Information may be shared only with trusted service partners such as payment gateways, cloud service providers, and service providers involved in completing a task, or when required by law, legal process, or government authorities, or to protect the rights, safety, and security of TaskTap and its users.

Reasonable administrative, technical, and organizational measures are implemented to protect customer data, including secure servers, encrypted communication, and restricted access. While we strive to safeguard information, no online platform can guarantee absolute security.

Customers have the right to access, update, or correct their personal information and may request account deactivation or data deletion by contacting TaskTap support, subject to legal and operational requirements.

Payments on TaskTap are processed through secure third-party payment gateways. TaskTap does not store sensitive financial details. Refunds may be initiated in cases such as task cancellation, non-completion of services, service provider unavailability, or disputes resolved in favor of the customer, as per TaskTap's internal review and platform rules. Approved refunds will be processed back to the original payment method or TaskTap wallet, where applicable, within a reasonable time period depending on the payment gateway and banking processes. TaskTap reserves the right to decline refund requests in cases of policy violation, misuse, or completed and accepted services.

The TaskTap customer application is intended for users who are 18 years of age or older. We do not knowingly collect or process personal information from minors.

TaskTap may update this Privacy Policy, including the refund-related terms, from time to time to reflect changes in services, technology, or legal requirements. Updates will be made available within the application, and continued use of the app indicates acceptance of the revised policy.